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Content Marketing Secrets, Part V: A Literary Recipe for New Media Success

December 16th, 2009

Blender_BooksIt’s the holiday gift giving season, and time to be thinking of gifts for your friends, colleagues and clients.

Of course, the gift of knowledge is timeless, and in that spirit, Fusionspark’s New Media Insights blog offers this list of recommended Content Marketing and Social Media related books. These are titles that we own, have studied, and frequently recommend to clients, new and existing.

We’ve titled this post “A Literary Recipe for New Media Success” because, much like the way a finished dish is made of individual ingredients, contemporary New Media marketing is the sum of many ideas, concepts and practices. In order to succeed, you need a dash of content marketing, a pinch of social media, a spoonful of trust, and a few other tasty ingredients.

So here, for the first time anywhere, is a Literary Recipe for Success in New Media marketing.

Bon appetit!

Begin by Assembling the Following Ingredients:

The Cluetrain Manifesto; Levine, Locke, Searls, Weinberger

Meatball Sundae: Is Your Marketing out of Sync?; Seth Godin

Now Is Gone; Geoff Livingston, with Brian Solis

The New Rules of Marketing and PR; David Meerman Scott

Love Is the Killer App: How to Win Business and Influence Friends; Tim Sanders

Purple Cow; Seth Godin

Made to Stick; Chip & Dan Heath

The Experience Economy; Gilmore & Pine

Authenticity: What Consumers Really Want; Gilmore and Pine

Trust Agents; Chris Brogan

World Wide Rave; David Meerman Scott

Groundswell; Charlene Li & Josh Bernoff

Get Content, Get Customers; Joe Pulizzi and Newt Barrett

Web Analytics: An Hour a Day; Avinash Kaushik

Prepare ahead:

This recipe calls for a change in how you’ve normally cooked things up. So, in a large mixing bowl, blend The Cluetrain Manifesto (a fundamental ingredient that’s only improved with age) with Meatball Sundae.

The essence of this pairing is that you cannot combine  “old ways of doing business” with “new media marketing & PR practices” and expect something to come out the other end that’s fulfilling and satisfying. In other words, recognize that your “same as always” marketing and PR ingredients need to be replaced with a whole new set of approaches.

Toss in a little Now Is Gone and The New Rules of Marketing and PR. These are two important ingredients that bind the previous two ingredients with real world case studies to help you learn New Media marketing practices.

In a separate container:

Blend one part Love Is the Killer App with equal amounts of Purple Cow and Made to Stick and apply to your product, service or cause. For good measure, sprinkle in a little of The Experience Economy.

The resulting concoction demonstrates how giving freely of your knowledge and experience will reward you with new business, especially when done exceptionally well, and in ways that create lasting, memorable experiences.

Throw in a generous helping of Authenticity, mixed with Trust Agents, to add a “humanizing” zest to the blend. Without authenticity and trust, the other ingredients simply won’t bind as well, and, in fact, may separate.

Bring all of the above to a boil, then simmer and reduce by a 1/3.

The result will be a condensed, flavorful reduction sauce reflecting who you are and what you’re about, cleverly and memorably conveyed as much by your audience as yourself, therefore serving as an important accompaniment to your Content Marketing main course.

Set aside, but don’t allow to cool!

Prepare the main course:

Prepare a content strategy based upon Get Content, Get Customers.

This is the main dish to which all the other  ingredients and accompaniments will be added. It is the substance. And without the substance provided by the Content Marketing course, all the other ingredients, such as social media, will likely not live up to expectations. It’d be like offering frosting, but no cake.

Plate all of the above, and then add:

Generous helpings  of World Wide Rave and Groundswell. These are essential ingredients for getting your customers and clients to not only talk with you about how much they enjoyed your offering, but also to share how much they liked it with others in their social networks, online and off.

Finally, finish it all off with:

An analytics course.

How are you going to know what to offer your customers and clients the next time they visit if you don’t accurately learn what they enjoyed the most the first time around?

The answer, of course, is with a precise serving of Web Analytics to help all your future New Media marketing planning.

And that’s all there is to it!

If you buy the books listed here, we hope you enjoy them, and that they help you succeed even more in 2010.

Happy Holidays, Merry Christmas and Happy New Year!

Content Marketing Secrets, Part IV: Dollars and Sense

October 28th, 2009

Last week, my blog post Content Marketing Secrets, Part III: Easy As 1-7-30-4-2-1 appeared as a guest post on Joe Pulizzi’s Junta 42 blog, and there was some good feedback provided there. In one comment, Chris Herbert asked how a company should go about budgeting for a custom publishing plan such as this.

I responded to Chris’ question as a comment, and my response became the basis of another post. What follows is my response, with “takeaways” from Joe Pulizzi:

The question about custom publishing budgeting, of course, comes up all the time. Because there are so many variables, I’m going to shift the question from “What to Budget” to “How to Budget.” Here is how we explain custom publishing budget development to clients:

1. Read Seth Godin’s Meatball Sundae.

I often recommend this book to existing and new clients because of its key premise: ask not how you can use New Media approaches such as Content Marketing to market your “business as usual” company or organization, but how can you change your company/organization to better utilize New Media approaches.

Joe Pulizzi’s Takeaway: Most large organizations are set up around developing advertising and public relations messages (like we’ve always done it). That model is broke. Once you realize that, you need to look at your marketing/communications/sales departments with a fresh eye.  Ask yourself: “If we tore the structure down and put it back together, how would we be different? What’s best for our customers?” It’s a challenging but important exercise. If you are having a challenging time persuading senior management that this type of exercise is needed, read Get Content Get Customers.

2. Find Your Chief Content Officer

If you follow the advice in Point #1, and you’re focus is Content Marketing, then a conclusion you need to come to is that it will take a new commitment, or realignment, of human resources to content creation or development. If it’s a small business, this may mean the business owner’s commitment; if it’s a large corporation, it’s going to be a realignment of people in the communications departments. Or, it’ll mean creating a relationship with an outside content strategy/development agency.

Joe Pulizzi’s Takeaway: None of this is possible unless someone is given ownership over the brand story. Similar to a social media administrator, where someone is dedicated as the chief listener, developing a content marketing or custom publishing strategy that works needs a champion within the organization (regardless if you outsource custom publishing to a partner or not).

3. Shifting Funds

If you make the human resource commitment, then the next step is to look at what you normally spend or budget for marketing and realize that now you’re going to begin using a significant portion of those funds to invest in content. Notice the use of the term “invest.” This isn’t spending. It’s investment.

Joe Pulizzi’s Takeaway: The best part about custom publishing and content marketing is that you are creating a marketing asset. When you advertise, in say a print magazine, the spend is gone as soon as it’s out the door. When you create compelling content, that content (if it’s good) will be spread through social media, indexed in Google, and you’ll be able to attract customers to that content for months, possible years. This doesn’t even take into consideration the ability to repurpose or reuse that content to develop even more content (see Step 5).

4. Defining the Budget

Next, look at the recommended 1-7-30-4-2-1 schedule and start picking off the low hanging fruit. budget-wise. For example, blogging is a major time commitment, but since it can be done without paying anyone, it’s often the most affordable point of entry. Additional, lower cost approaches are self-generated, in-depth presentations such as White Papers in PDF format, Powerpoints uploaded to Slideshare, etc.

Joe Pulizzi’s Takeaway: Completely agree with Russell on this, but would insist that brands take one step back and figure out what their story is going to be or what it should be. In other words, what are the informational or entertainment needs of your customers and how does that relate to your business?  What area(s) do you want to be the trusted, expert resource for. Figure that out fast.  If you aren’t sure, watch this video or check out this 4 steps content strategy program.

5. Big Content

At the opposite end of the spectrum from blogging, in terms of time and budget, is producing a workshop, a web video series, or an event. However, these are excellent investments because content from them can be “multipurposed” across the whole content plan and publishing frequency range (for my own content marketing efforts, we came out of the starting gate by producing an event, for example. We have videos from the event that we’ll be publishing monthly to our site, and so on).

Joe Pulizzi’s Takeaway: So many custom publishing choices, so little time. Budgeting for them could be as simple as “free” using existing resources (no outside expense) to outsourcing large scale content projects.  I’ve learned that most vendors are afraid to give out budget ranges (and rightfully so) because there are so many different variables that go into a content project (strategy, editorial, copywriting, design, distribution, campaign integration, content repurposing needs, etc.).

The Numbers Please, provided by Joe

That said, here are some numbers that may help if you are looking to outsource. These numbers come directly from averages within the Junta42 system and are custom publishing budget ranges that our clients submit when they look for vendors. Please note that this is for turnkey outsourced projects with content marketing and custom publishing experts and they are ranges only.

  • Blogging – $10,000 – $30,000 per year, depending on expertise needed and frequency.
  • eBook – $7,500 – $20,000 per eBook
  • White Paper – $5,000 – $15,000 per white paper
  • Custom Print Magazine – $40,000 – $500,000 per issue, depending on print run, distribution, content needs, folio size and more.

From a budgetary standpoint, large companies spend about 10-20% of their marketing spend on custom publishing activities. Small companies spend about 50-60% on content initiatives (see this 2008 btob custom publishing study). Average is 29%.

Summary, by Russell

I’ll wrap up with a little story. I lived in New England for many years. I learned that Old New England farmhouses often started out as a single, small house and a separate, detached barn. Over the years, the farmers would add onto the single, small house in phases as the family grew and as income allowed, until, eventually, the house and the barn were connected. They became one unified unit.

When planning your content marketing budget, and striking out to publish or produce content on a 1-7-30-4-2-1 frequency, keep the Old New England farmhouse analogy in mind.

You may start out with a daily or weekly blog (i.e., the little farm house), and a more production intensive project like an annual event or a quarterly high production value video (i.e., the barn).

Over time, as resources and budget allow, your content investment will make all the little in-between connections so that you end up with a content marketing strategy that is a unified whole.

ADDITIONAL READING:

Part V of Content Marketing Secrets

Content Marketing Secrets, Part III: Easy as 1-7-30-4-2-1

October 13th, 2009

This is a story about story budgets. No, not the kind of budget that defines, in dollars and cents, what you’ll spend on a story.

This is about the traditional media use of the term “story budget” to describe the running tab of story ideas that make up a long-term publishing schedule.

If you’ve been following this blog, among others on similar topics, you’ve heard many times that content marketers need to think and act like publishers. One essential step in this process is to create and maintain an ongoing story budget.

An essential component of a story budget is  the publishing schedule around which you plan, produce and publish content. If you are embarking upon Content Marketing strategies you will need to establish a publishing schedule that you can plan around, and adhere to, as much as possible. Planning your publishing schedule is easy as 1-7-30-4-2-1 (*see important message, at bottom).

This mnemonic device represents the frequency around which you should be publishing content to your web presence, and across social media sites, other sites, etc., as part of a strategic content marketing initiative. Let’s review these numbers one by one:

1 = Daily

“1″ is the loneliest number, according to a Three Dog Night song. In terms of content marketing strategy, it’s the busiest number. In this case, “1″ is an active number because it refers to the daily basis upon which you are engaged in publishing. Now, you may be sitting there thinking “how on earth can I publish on a daily basis?”

Here are a few tips of what you can easily publish on a daily basis:

  • Twitter updates that offer something of value to your constituents
  • News items you read elsewhere that are relevant to your core content; use Google Alerts to provide you with a steady stream of news relevant to your product, service or cause
  • RSS feeds into your site from other sites offering content relevant to your core product, service or cause.
  • User-generated Content (UGC) in your site, through your own site’s submission functions, or dynamically fed through sites such as Flickr. UGC also includes comments and ratings systems.

7 = Weekly
“7″ is a lucky number in the game of craps. But in terms of content marketing, “7″ refers to the weekly contributions you make in your content marketing strategy. Here are a few suggestions of weekly activities related to your content marketing strategy:

  • A new blog post
  • A photo gallery
  • A short video (one with simple production values, i.e. of someone giving a presentation)
  • Offline media buys, such as Radio, TV, Print
  • Participation in related forums, or discussion groups
  • Update of your product catalog
  • Update of your primary website’s pages and/or sections

30 = Monthly
“30″ is the age over which we didn’t trust anyone. Until, of course, a lot of us passed that age milestone. However, in terms of content marketing, “30″ represents what you can publish on a monthly basis.

As the length of the cycle increases, so do the potential production values of your monthly offering. A few ideas of what you can publish on a monthly basis include:

  • Write a new blog post based on extensive research, or an interview with a subject matter expert, etc.
  • Create and send an eNewsletter
  • Produce a short video (2 to 3 minutes, with increasingly greater production values, i.e. script, location shooting, multiple cameras, etc)
  • Produce a video of one of your executives speaking at a conference
  • Produce an audio Podcast
  • Create a Powerpoint presentation and share it via Slideshare
  • Organize and promote a “Tweetup,” or similar offline gathering
  • Make online/offline media buys, such as Radio, TV, Print, Google Adwords

4 = Quarterly
Taxes are often due quarterly. And so are important content assets of your content marketing strategy.

Look at your quarterly publishing cycle as an opportunity to reach for a bigger bang. Examples of what you can publish on a quarterly basis include:

  • Publish a research-based White Paper
  • Create an E-book series and distribute it in PDF format
  • Produce a  video series
  • Create an animated infographic
  • Produce a special issue of your eNewsletter
  • Make an announcement of contest or sweepstakes winners

2 = Bi-annual
Twice a year, you should plan something big as a part of your content marketing strategy. If done correctly, a Bi-annual event would be something worth video-taping, so that you can use the video to fill weekly, monthly or quarterly needs. Examples of Bi-annual content include:

  • Produce an experiential event, and record the proceedings for later use in your weekly, monthly or quarterly cycles
  • Create a new print brochure & offer it for download in PDF format
  • Produce a webcast
  • Utilizing the content you’re producing (stories, photos, images), participate in a trade show or conference

1 = Annual

Birthdays and anniversaries come around once per year. These celebrations are a clue as to what you should think of in terms of producing content on an annual cycle. Your annual content marketing activities should be a celebration, an event, an announcement. Some suggestions include:

  • Produce an experiential event, and record the proceedings for later use in your weekly, monthly or quarterly cycles
  • Host an executive roundtable, and record the proceedings
  • Produce an annual industry White Paper, or eBook
  • Speak or present at an annual conference
  • Announce and launch a contest or a sweepstakes
  • Update your web presence with a new story feature, a new tool set or new functionality
  • Create and launch an iPhone app, a Facebook app
  • Produce a game

Altogether, a 1-7-30-4-2-1 publishing schedule amounts to what is increasingly being referred to as multiplatform, or 360 platform, or transmedia storytelling experience. These are content marketing strategies where your content and your story are ubiquitous and you are engaging with your audience anywhere, any time and on any device.

We’ll delve into the worlds of multiplatform, 360 platform and transmedia storytelling experiences in a future post.

* Important Note: A 1-7-30-4-2-1 publishing schedule is an ambitious undertaking that is well-worth the effort in terms of building awareness, building and engaging an audience, generating qualified leads, etc. However, it’s well understood by the author that there are considerable human bandwidth and financial factors to be considered in producing according to such a schedule. We’re working on it, ourselves. Suffice it to say that Rome wasn’t built in a day, and neither will your content marketing story budget. The emphasis here is on planning, and building out your story budget and publishing schedule over time. Starting today! So, get started!

ADDITIONAL READING:

Part IV of Content Marketing Secrets

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