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Content Marketing Secrets, Part VI: Content is King … NOT!

February 25th, 2010

It’s time to dethrone the king.

More specifically, it’s time to dethrone the “Content is King” analogy.

It’s a broken analogy. Off with its head!

Comparing content to a monarch may have been appropriate when kingdoms such as Hollywood studios and mainstream news organizations owned the means of producing and distributing content. But no longer.

The serfs (you, me, us) have risen. With our first blog post, our first Flickr photo, our first YouTube video, we have all become “the media.”

And for those for whom content is an important function of marketing communications, I have a new analogy, a better and more fitting analogy.

Content is Gold.

How is content gold? Let us count the ways:

Gold_square1. Content is a Valuable Investment

Like gold, investment in quality content is an investment in a quality asset. Like quality gold, quality content has long term, “evergreen” value. In fact, from a marketing communications perspective, investment in quality content is better than gold because, unlike gold, the value of quality content to your communications efforts rarely fluctuates or goes down.

2. Content is Conductive

Gold is the third most conductive metal after silver and copper. And just as it allows electrical current to flow unimpeded, content today enables  “conversation” and “communications” current to flow unimpeded through your marketing communications channels, from website to website, from blog to blog, from social networking site to social networking site, and so on.

2. Content is Currency

Like gold, content can be bought, sold and traded. Similarly, quality content can be utilized for everything from conversion to a sale to currying a favor. In fact, I’ve heard it said that content is the currency of Social Media.

3. Content is Malleable

An ounce of gold can be stretched into a thread that’s 5 miles long, or reshaped into a square sheet that is 100 feet long on each side. Similarly, quality content assets can be “shaped” and  “stretched.” Images, text, video, audio, animation and illustration assets can all  be reshaped, stretched, mashed up and rendered anew across blogs, websites, video channels, eBooks, white papers, tradeshow displays and more (see 42 ideas for using content).

4. Content is a Marketer’s “Bling”

Gold is a precious metal that’s most often shaped into beautiful jewelry. In fact, 76% of the use of gold is for jewelry. Wearers of gold jewelry sparkle and shine. They draw attention to themselves. Gold draws attention to whomever it adorns. Quality content offers the same draw power to a marketer’s communications efforts. Think of it this way – if gold is “personal bling”, then content is “marketing bling.”

5. Content Gives Its Bearer Status & Influence

Gold, or the wealth attributes associated with holding lots of gold, gives the bearer of gold status and influence. Face it, status and influence (and wealth) opens doors. Similarly — and think of this from a competitive perspective — the holders of the most and best content attain a level of status and influence that opens doors (and wallets). And in the context of SEO, the status and influence content lends to a website or blog is what contributes to an essential building block of SEO, inbound links.

6. Content is the Marketer’s Mother Lode

Gold is often mined in “veins,” and a rich vein running through the Earth is often referred to as the Mother Lode. What is your “Marketing Mother Lode?” It’s your stories, it’s your learned insight, expertise and opinions, it’s your customer testimony and your case studies. Or it’s the fun, funky, creative content ideas you can come up with to attract attention to yourself and attach prospects to your brand. You have a rich “vein” of content that you should be hard at work mining and extracting value from in the form of lead generation, e-commerce sales conversion, volunteer recruitment, online donations and more.

Long live the King? I don’t think so.

Let the tired old monarch fade away and replace him with something more valuable to your marketing objectives: Precious Gold. Precious Content Gold.

Content Marketing Secrets, Part V: A Literary Recipe for New Media Success

December 16th, 2009

Blender_BooksIt’s the holiday gift giving season, and time to be thinking of gifts for your friends, colleagues and clients.

Of course, the gift of knowledge is timeless, and in that spirit, Fusionspark’s New Media Insights blog offers this list of recommended Content Marketing and Social Media related books. These are titles that we own, have studied, and frequently recommend to clients, new and existing.

We’ve titled this post “A Literary Recipe for New Media Success” because, much like the way a finished dish is made of individual ingredients, contemporary New Media marketing is the sum of many ideas, concepts and practices. In order to succeed, you need a dash of content marketing, a pinch of social media, a spoonful of trust, and a few other tasty ingredients.

So here, for the first time anywhere, is a Literary Recipe for Success in New Media marketing.

Bon appetit!

Begin by Assembling the Following Ingredients:

The Cluetrain Manifesto; Levine, Locke, Searls, Weinberger

Meatball Sundae: Is Your Marketing out of Sync?; Seth Godin

Now Is Gone; Geoff Livingston, with Brian Solis

The New Rules of Marketing and PR; David Meerman Scott

Love Is the Killer App: How to Win Business and Influence Friends; Tim Sanders

Purple Cow; Seth Godin

Made to Stick; Chip & Dan Heath

The Experience Economy; Gilmore & Pine

Authenticity: What Consumers Really Want; Gilmore and Pine

Trust Agents; Chris Brogan

World Wide Rave; David Meerman Scott

Groundswell; Charlene Li & Josh Bernoff

Get Content, Get Customers; Joe Pulizzi and Newt Barrett

Web Analytics: An Hour a Day; Avinash Kaushik

Prepare ahead:

This recipe calls for a change in how you’ve normally cooked things up. So, in a large mixing bowl, blend The Cluetrain Manifesto (a fundamental ingredient that’s only improved with age) with Meatball Sundae.

The essence of this pairing is that you cannot combine  “old ways of doing business” with “new media marketing & PR practices” and expect something to come out the other end that’s fulfilling and satisfying. In other words, recognize that your “same as always” marketing and PR ingredients need to be replaced with a whole new set of approaches.

Toss in a little Now Is Gone and The New Rules of Marketing and PR. These are two important ingredients that bind the previous two ingredients with real world case studies to help you learn New Media marketing practices.

In a separate container:

Blend one part Love Is the Killer App with equal amounts of Purple Cow and Made to Stick and apply to your product, service or cause. For good measure, sprinkle in a little of The Experience Economy.

The resulting concoction demonstrates how giving freely of your knowledge and experience will reward you with new business, especially when done exceptionally well, and in ways that create lasting, memorable experiences.

Throw in a generous helping of Authenticity, mixed with Trust Agents, to add a “humanizing” zest to the blend. Without authenticity and trust, the other ingredients simply won’t bind as well, and, in fact, may separate.

Bring all of the above to a boil, then simmer and reduce by a 1/3.

The result will be a condensed, flavorful reduction sauce reflecting who you are and what you’re about, cleverly and memorably conveyed as much by your audience as yourself, therefore serving as an important accompaniment to your Content Marketing main course.

Set aside, but don’t allow to cool!

Prepare the main course:

Prepare a content strategy based upon Get Content, Get Customers.

This is the main dish to which all the other  ingredients and accompaniments will be added. It is the substance. And without the substance provided by the Content Marketing course, all the other ingredients, such as social media, will likely not live up to expectations. It’d be like offering frosting, but no cake.

Plate all of the above, and then add:

Generous helpings  of World Wide Rave and Groundswell. These are essential ingredients for getting your customers and clients to not only talk with you about how much they enjoyed your offering, but also to share how much they liked it with others in their social networks, online and off.

Finally, finish it all off with:

An analytics course.

How are you going to know what to offer your customers and clients the next time they visit if you don’t accurately learn what they enjoyed the most the first time around?

The answer, of course, is with a precise serving of Web Analytics to help all your future New Media marketing planning.

And that’s all there is to it!

If you buy the books listed here, we hope you enjoy them, and that they help you succeed even more in 2010.

Happy Holidays, Merry Christmas and Happy New Year!

Content Marketing Secrets, Part IV: Dollars and Sense

October 28th, 2009

Last week, my blog post Content Marketing Secrets, Part III: Easy As 1-7-30-4-2-1 appeared as a guest post on Joe Pulizzi’s Junta 42 blog, and there was some good feedback provided there. In one comment, Chris Herbert asked how a company should go about budgeting for a custom publishing plan such as this.

I responded to Chris’ question as a comment, and my response became the basis of another post. What follows is my response, with “takeaways” from Joe Pulizzi:

The question about custom publishing budgeting, of course, comes up all the time. Because there are so many variables, I’m going to shift the question from “What to Budget” to “How to Budget.” Here is how we explain custom publishing budget development to clients:

1. Read Seth Godin’s Meatball Sundae.

I often recommend this book to existing and new clients because of its key premise: ask not how you can use New Media approaches such as Content Marketing to market your “business as usual” company or organization, but how can you change your company/organization to better utilize New Media approaches.

Joe Pulizzi’s Takeaway: Most large organizations are set up around developing advertising and public relations messages (like we’ve always done it). That model is broke. Once you realize that, you need to look at your marketing/communications/sales departments with a fresh eye.  Ask yourself: “If we tore the structure down and put it back together, how would we be different? What’s best for our customers?” It’s a challenging but important exercise. If you are having a challenging time persuading senior management that this type of exercise is needed, read Get Content Get Customers.

2. Find Your Chief Content Officer

If you follow the advice in Point #1, and you’re focus is Content Marketing, then a conclusion you need to come to is that it will take a new commitment, or realignment, of human resources to content creation or development. If it’s a small business, this may mean the business owner’s commitment; if it’s a large corporation, it’s going to be a realignment of people in the communications departments. Or, it’ll mean creating a relationship with an outside content strategy/development agency.

Joe Pulizzi’s Takeaway: None of this is possible unless someone is given ownership over the brand story. Similar to a social media administrator, where someone is dedicated as the chief listener, developing a content marketing or custom publishing strategy that works needs a champion within the organization (regardless if you outsource custom publishing to a partner or not).

3. Shifting Funds

If you make the human resource commitment, then the next step is to look at what you normally spend or budget for marketing and realize that now you’re going to begin using a significant portion of those funds to invest in content. Notice the use of the term “invest.” This isn’t spending. It’s investment.

Joe Pulizzi’s Takeaway: The best part about custom publishing and content marketing is that you are creating a marketing asset. When you advertise, in say a print magazine, the spend is gone as soon as it’s out the door. When you create compelling content, that content (if it’s good) will be spread through social media, indexed in Google, and you’ll be able to attract customers to that content for months, possible years. This doesn’t even take into consideration the ability to repurpose or reuse that content to develop even more content (see Step 5).

4. Defining the Budget

Next, look at the recommended 1-7-30-4-2-1 schedule and start picking off the low hanging fruit. budget-wise. For example, blogging is a major time commitment, but since it can be done without paying anyone, it’s often the most affordable point of entry. Additional, lower cost approaches are self-generated, in-depth presentations such as White Papers in PDF format, Powerpoints uploaded to Slideshare, etc.

Joe Pulizzi’s Takeaway: Completely agree with Russell on this, but would insist that brands take one step back and figure out what their story is going to be or what it should be. In other words, what are the informational or entertainment needs of your customers and how does that relate to your business?  What area(s) do you want to be the trusted, expert resource for. Figure that out fast.  If you aren’t sure, watch this video or check out this 4 steps content strategy program.

5. Big Content

At the opposite end of the spectrum from blogging, in terms of time and budget, is producing a workshop, a web video series, or an event. However, these are excellent investments because content from them can be “multipurposed” across the whole content plan and publishing frequency range (for my own content marketing efforts, we came out of the starting gate by producing an event, for example. We have videos from the event that we’ll be publishing monthly to our site, and so on).

Joe Pulizzi’s Takeaway: So many custom publishing choices, so little time. Budgeting for them could be as simple as “free” using existing resources (no outside expense) to outsourcing large scale content projects.  I’ve learned that most vendors are afraid to give out budget ranges (and rightfully so) because there are so many different variables that go into a content project (strategy, editorial, copywriting, design, distribution, campaign integration, content repurposing needs, etc.).

The Numbers Please, provided by Joe

That said, here are some numbers that may help if you are looking to outsource. These numbers come directly from averages within the Junta42 system and are custom publishing budget ranges that our clients submit when they look for vendors. Please note that this is for turnkey outsourced projects with content marketing and custom publishing experts and they are ranges only.

  • Blogging – $10,000 – $30,000 per year, depending on expertise needed and frequency.
  • eBook – $7,500 – $20,000 per eBook
  • White Paper – $5,000 – $15,000 per white paper
  • Custom Print Magazine – $40,000 – $500,000 per issue, depending on print run, distribution, content needs, folio size and more.

From a budgetary standpoint, large companies spend about 10-20% of their marketing spend on custom publishing activities. Small companies spend about 50-60% on content initiatives (see this 2008 btob custom publishing study). Average is 29%.

Summary, by Russell

I’ll wrap up with a little story. I lived in New England for many years. I learned that Old New England farmhouses often started out as a single, small house and a separate, detached barn. Over the years, the farmers would add onto the single, small house in phases as the family grew and as income allowed, until, eventually, the house and the barn were connected. They became one unified unit.

When planning your content marketing budget, and striking out to publish or produce content on a 1-7-30-4-2-1 frequency, keep the Old New England farmhouse analogy in mind.

You may start out with a daily or weekly blog (i.e., the little farm house), and a more production intensive project like an annual event or a quarterly high production value video (i.e., the barn).

Over time, as resources and budget allow, your content investment will make all the little in-between connections so that you end up with a content marketing strategy that is a unified whole.

ADDITIONAL READING:

Part V of Content Marketing Secrets

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